Terms and Conditions Details

Definitions:

For the purposes of these Terms and Conditions:

• Country refers to: Singapore
• Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to HDDoor Pte Ltd, 601 MacPherson Road Grantral Mall, #01-13 Grantral Complex
  Singapore 368242
• Device means any device that can access the Service such as a computer, a cellphone or a digital tablet.
• Service refers to the Website.
• Terms and Conditions (also referred as “Terms”) mean these Terms and Conditions that form the entire agreement between You and the Company regarding the use of the Service. This Terms and Conditions agreement has been created with the help of the Terms and Conditions Generator.
• Third-party Social Media Service means any services or content (including data, information, products or services) provided by a third-party that may be displayed, included or made available by the Service.
• Website refers to Hd Door, accessible from https://www.hddoor.com.sg/
• You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

HDDoor Gate Trade-In Program

• Eligibility – Trade-in is applicable only for HDB/BTO (or) Condo & other residential main gates. The existing gate must be in a removable condition (not permanently damaged, welded, or structurally unsafe).
• Trade-In Value –  The trade-in value is assessed based on the size, condition, and type of your existing gate. Final trade-in value will be confirmed only after inspection by our team.
• Process –  Customers must provide accurate details and photos of their current gate for assessment. HDDoor reserves the right to reject trade-in requests if the gate is deemed unsuitable.
• New Gate Purchase –  Trade-in is valid only when purchasing a new gate from HDDoor. This offer cannot be combined with other ongoing promotions unless stated otherwise.
• Installation & Removal – Free removal of the old gate is included when you proceed with the trade-in purchase. Installation is carried out by HDDoor’s professional team on a scheduled date agreed with the customer.
• Warranty & Services – New gates purchased under the trade-in program carry the same 1-year warranty as standard purchases.
• Exclusions – Trade-in is not applicable for gates outside Singapore. Commercial or non-residential gates may be excluded from this program.
• General – HDDoor reserves the right to amend, withdraw, or terminate this trade-in program at any time without prior notice. All decisions by HDDoor regarding trade-in eligibility and valuation are final.

Other Important Notice:

• Door closer must be installed to prevent damages from door slamming.
• Door, Gate and Digital Lock warranty (applies to manufacturing defects only)
• Use only alkaline batteries (Energizer and Duracell only) and do not mix old and new batteries.
• Batteries provided in package are for testing purposes only, please change within 14 days.
• Goods are remaining the property of HDDoor Pte Ltd until payment is made in full.
• For cheque payment, please pay to HDDoor Pte Ltd.

Free Gifts Policy – Hafele New Lock Series 2026

Please note that individual digital lock products do not include free gifts. Free gifts are only applicable for purchases of limited digital lock bundles and all-in-one Door + Gate + Digital Lock bundles.

Lucky Draw – Terms & Conditions

Eligibility:
Open to individuals who make a qualifying purchase of SGD 1500 or more at HDDoor Pte Ltd during the respective month.

Lucky Draw Period:
Qualifying purchases made during the applicable Lucky Draw period are eligible for participation. The Lucky Draw period may be extended or modified at the discretion of HDDoor Pte Ltd.

Participation:
Qualifying purchases automatically enter participants into the Lucky Draw.
Each qualifying purchase entitles participants to one or more entries based on the amount spent.
Entries carry forward to the next month, except for the winner’s entry.

Prize:
Monthly prize varies and is announced at the start of the month.
Prizes are non-transferable, non-exchangeable, and non-redeemable for cash or other products.
Prizes do not include warranties from HDDoor Pte Ltd.

Winner Selection:
Winners selected randomly from eligible entries.
Winners notified within one week of the month’s end.
Winner’s name and prize announced on HDDoor Pte Ltd’s website and social media.

Prize Redemption:
Winners must claim prizes within 14 days of notification.
Valid ID and proof of qualifying purchase required.
Unclaimed prizes will be forfeited.

Liability:
HDDoor Pte Ltd not responsible for injuries, accidents, or damages related to the Lucky Draw or prizes.
Participants indemnify and hold HDDoor Pte Ltd harmless from any claims.

Modification or Termination:
HDDoor Pte Ltd reserves the right to modify, suspend, or terminate the Lucky Draw without notice.

Privacy:
Personal information used in accordance with HDDoor Pte Ltd’s privacy policy.

General:
Terms and conditions subject to change without notice.
Participants must comply with these terms and conditions

Important Installation & Warranty Terms – Hafele Combi Washer & Dryer

1. Mandatory Installation by Hafele Care

• Installation of this appliance must be carried out by Hafele Care.
• Any installation not performed by Hafele Care will void the product warranty.

2. Installation Charges

• Installation is not included in the product price.
• A fee of $80 is payable directly to Hafele Care upon delivery/installation.

3. What the Installation Fee Includes ($80):

• Delivery
• Professional installation
• Basic product demonstration (1-to-1 usage guidance)
• Disposal of old unit (if applicable)

4. Warranty Coverage

• 5 Years General Warranty
• 10 Years Motor Warranty
• Warranty is valid only if installation is completed by Hafele Care.

5. Pricing Clarification

• Product selling price: $999 (installation & delivery not included).
• Installation and related services are handled separately by Hafele Care

Note: Basic installation does not include supply or installation of hose adaptors, connectors, or additional fittings. These must be purchased as add-ons if required.

Add-On Services
$30 – Basic Hose Adaptor (if required for connection to water supply)

Specification:

• All orders are based on quotation followed by the technical specification of the products.
• Where wood or other natural products are used may appear slightly different in colors and texture between different units or from the website images.
• Additions and/or variations to the specification of the order will not be effective unless agreed by both parties in writing.

Warranties:

• Laminate Bedroom: 18 months
• Laminate Main Door: 18 Months
• Mild Metal Gate: 12 Months
• Veneer Bedroom: 12 months
• Veneer Main Door: 12 Months
• Classic Bedroom Door: 12 Months
• Barn Door: 12 Months
• Slide & Swing Toilet Door: 6 Months
• PVC Bi-Fold Toilet Door: 3 Months
• Alulux Toilet Door: 18 Months