Best after sales service. A few days ago, our main door knob was malfunction, trapped outside for a few hours and tried calling HDdoor for help. Frustrated, we had to break in outside and broke our lovely main door.
We came down to HDdoor two days later and Wendy attended to us. We showed her our video of their faulty knob (apparently purchased on Dec 2018).
The staffs reaction were calm. Wendy and her colleagues apologised and willing to compensate our inconveniences by replacing a new set of fire rated main door fitted with a digital lock at the flat price of the new digital lock only. It was a good solution and they are able expediate the replacement within 4 days.
Definitely recommend homeowners to purchase from them. Kudos to Wendy and the staffs!